Ubiquity
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REMOTE ASSISTANCE SUBSCRIPTION AGREEMENT
VENDÉE CONCEPT’s remote support subscription contract provides assistance with the commissioning of, or in the event of a fault with, your connected machines (No. 0000), which are equipped with a UBIQUITY accessibility solution purchased from VENDÉE CONCEPT.
Remote access enables VENDÉE CONCEPT to control the machine via an internet connection. Our technicians provide you with immediate assistance without needing to visit your premises.
This allows us to diagnose any faults remotely or provide guidance to the user by demonstrating directly on the machine what needs to be done. Remote access is authorised via a rotary switch fitted to the machine and is therefore controlled by the user.
This is an annual subscription that is automatically renewed.
Technical Specifications
| The machine is connected to the Ethernet network to communicate with the outside world. A static IP address is required for each connected machine. |
| The internet connection used is secure and encrypted, and is established solely via our UBIQUITY login system |
| The customer is responsible for connecting the sorter to the mains supply. The mains connection may be the same as that used for data retrieval. Alternatively, it may be a different connection, in which case a second connection is required. |
| A single subscription for multiple machines connected at the same site. |